How We Work
The Lindfield Partners team is committed to provide a reliable, approachable and expert service in a “one stop business consultancy.” The business consultancy is built on strong business foundations and principles. We understand our success will only come from being able to satisfy our customer’s needs. To achieve the desired outcomes we have developed a set of Propositions for both our customers and ourselves.Listening and Communication
We understand our customer’s requirements to achieve customer satisfaction, loyalty and retention by:
Eliminating incorrect assumptions about our customers
Identifying key customer requirements
Establishing customer listening and learning procedures
Continual assessment and improving customer contact
Enabling transparent customer complaint management
Measuring customer satisfaction and dissatisfaction
Aligning our management systems to attract and retain loyal customers.
Innovative Solutions
We are looking for a systematic and continual improvement approach to our processes. Performance will be enhanced by:
Applying a step by step process improvement approach
Identifying our core business processes that add customer value and outsource the rest
Translating customer requirements into product and service designs
Reducing production cycle times and the cost of poor quality
Managing critical business processes including supply chain management, research and development, and knowledge management
Establishing world class production and delivery processes
Benchmarking to inspire continuous improvements.
Delivering Results
We will measure our performance with facts. Even good organisations often rely on assumptions, leaps of abstraction and questionable data to make decisions. We will create an effective information system to measure performance by:
Developing a balanced scorecard based on agreed KPI measures
Communicating performance on key measures to those who can use the information to improve
Understanding the cause and effect relationship of key measures
Aligning measures and analysis with goals and strategies.
Business advice and mentoring services without any hidden agendas
Contact us today to find out how to generate growth and maximise the value of your business.