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  Businesses of all types and sizes, should look at adding value to their existing customers for growth opportunities. The statistical evidence shows acquiring new customers takes 6-10 times more effort and cost than to grow revenues from existing customers. For...

What are your target markets post COVID-19? In this blog we are focusing on the Tech sector where it is hyper competitive and the impact of COVID-19 on all business owners will result in many winners and losers. For Tech CEOs contemplating their new business...

What business leaders are saying about COVID-19 Impact on Your Business? ServiceNow CEO Bill McDermott said “the world will never go back to the way it was.” Microsoft 365 VP Jared Spataro said “we’re never going to go back to working the way that we did.”  COVID-19...

Customers are the lifeline of any organisation to survive and thrive. For this reason the customer experience management is everything. In today’s competitive world, organisations competitive advantages are blurring, customers’ are spoiled with options, competition is...

Being a business owner can be a lonely place and using a business mentor can make a major difference. Often you will be solely responsible for the decisions in your business and the consequences.  While some day to day and operational decisions are routine for you and...

We all have heard Customer related concepts such as Customer Service, Customer Awareness, and Customer Sensitivity. These concepts further evolved as businesses increasingly placed Customers at the centre of their business model. This led to relatively new approaches...

The economy is in a state of uncertainty because the stock and property markets are suffering significant volatility. The impact of corona virus on tourism and tertiary education sectors in particular, is making for a challenging start to 2020. All SME businesses will...

What Percentage of Small Businesses Fail?
The fast answer for what percentage of small businesses fail, according to data from the Australian Bureau of Statistics: about 20% fail in their first year, only 70% of businesses will survive their second year in business and about 50% of small businesses fail in their fifth year. The good news is about 30% of businesses will survive their 10th year in business.

How To Use A Reverse Thinking Mindset For Business Improvement Over many years I have met a lot of successful leaders, across many industries and I can’t help but notice that a lot of them think in reverse mode. Reverse thinking is a powerful mindset technique that we...