Does your Customer Experience Management make “business sense”?

Does your Customer Experience Management make “business sense”?

Customers are the lifeline of any organisation to survive and thrive. For this reason the customer experience management is everything. In today’s competitive world, organisations competitive advantages are blurring, customers’ are spoiled with options, competition is...
5 Criteria for choosing a good SME business mentor

5 Criteria for choosing a good SME business mentor

Being a business owner can be a lonely place and using a business mentor can make a major difference. Often you will be solely responsible for the decisions in your business and the consequences.  While some day to day and operational decisions are routine for you and...
Customer Experience is impacted by Company Culture?

Customer Experience is impacted by Company Culture?

We all have heard Customer related concepts such as Customer Service, Customer Awareness, and Customer Sensitivity. These concepts further evolved as businesses increasingly placed Customers at the centre of their business model. This led to relatively new approaches...
Our top 10 challenges facing SME businesses in 2020

Our top 10 challenges facing SME businesses in 2020

The economy is in a state of uncertainty because the stock and property markets are suffering significant volatility. The impact of corona virus on tourism and tertiary education sectors in particular, is making for a challenging start to 2020. All SME businesses will...
Digital Transformation Wasted Money?

Digital Transformation Wasted Money?

Digital Transformation is occupying many business leader’s minds as they grapple with the increasing speed of change. Digital Transformation can mean different things to different people. In essence, it is how to best adapt to the impact of technology. The influence...
Early Stage Revenue Growth is Hard?

Early Stage Revenue Growth is Hard?

Every entrepreneur knows starting a business is very hard. However, what many entrepreneurs find is that growing your business is even harder. What Percentage of Small Businesses Fail? The fast answer for what percentage of small businesses fail, according to data...
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